1. Information We Collect
At KATennisClub (operating as katennisclub.com), we respect your personal privacy and recognize the sensitive nature of home security data. When you interact with our website, request a security consultation, or speak with our telephone advisors at (844) 234-0848, we may collect the following categories of information:
- Contact Identifiers: Name, physical residential address, telephone number, and email address.
- Property & Security Details: Property square footage, building architecture, existing alarm/camera brand hardware (e.g. Ring, Arlo, ADT, Nest), and prioritized security areas.
- Technical Web Data: Internet Protocol (IP) addresses, browser type, device identifiers, and referring pages collected via cookies.
2. Video Surveillance and Audio Recordings
We maintain strict boundaries regarding your video surveillance feeds and recorded audio. KATennisClub does not access, view, or disclose private customer camera footage unless explicitly authorized by the account holder during an on-site technical diagnostic session or when emergency video verification is requested to prevent active property harm.
3. How We Use Collected Information
Information gathered is utilized solely for legitimate operational and protective purposes:
- Formulating customized security layout proposals and compatibility assessments.
- Scheduling certified field technicians for on-site camera installation and troubleshooting.
- Transmitting verified alarm signals to emergency 911 dispatch personnel.
- Maintaining customer support communication and warranty tracking.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal data to external advertisers or data brokers. Data is shared strictly with authorized emergency response authorities (police, fire, EMS) in the event of an alarm activation, and with licensed background-checked field contractors directly servicing your property.
5. Data Security Protocols
We implement enterprise 256-bit AES transport layer encryption, secure credential vaults, and multi-factor authentication to shield personal records from unauthorized access, interception, or disclosure.
6. Contacting Our Privacy Officer
For inquiries regarding your personal records or to request data modification, please contact us via phone at (844) 234-0848 or by mail addressed to: KATennisClub Privacy Office, katennisclub.com.